1. Introduction

MISCHI is a registered private company in the retail industry that produces locally manufactured baby bags & accessories.

Created in 2015 by Mischke Marais who saw a gap in the market place of high end leather baby bags, growing further with added accessories.

 

  1. Delivery Policy

Subject to availability and receipt of payment in full, orders will be processed within 3 – 4 working days (Mondays to Fridays). Manufacturing can take 7-10 working days. Notice of dispatch by courier will be confirmed by way of an email sent to the customer enclosing a copy of the waybill.

 

2.1    Contracted courier:

2.1.1          “The Courier Guy” is Mischi’s chosen courier service and will be responsible for collections and deliveries countrywide & all international shipping.

2.1.2          For verification purposes, the person accepting delivery at the delivery address may be required to produce a form of identification

2.2    Courier Charges:

2.2.1          An ordered product is packaged, at the discretion of Mischi, in packaging deemed suitable for the safe transport of the product.

2.2.2          A flat rate of R100.00 is charged for all orders under R2000.00, in addition to the purchase price of the product(s) ordered, provided:

2.2.2.1          The packaging does not exceed a volume of 450mm x 300mm x 300mm ; and

2.2.2.2          The combined mass of product(s) and packaging does not exceed the prescribed maximum weight of 20kg to qualify for the above mentioned flat rate.

2.2.3          Should a parcel exceed either of the above restrictions in 2.2.2.1 or 2.2.2.2, correspondence will be sent by Mischi to the customer advising them of the additional courier charges payable.

 

  • Bespoke orders:

2.3          Where a customer has placed an order for items which are to be custom made or customised to specifications given by the customer, an additional time of 1-2 weeks will be required in addition to the usual 3 – 4 working days (Mondays to Fridays) required to process the order.

 

  1. Export restriction

The offering on this website is available to customers residing in South Africa & world wide. Certain MISCHI products contain genuine leather; as such Mischi(Pty)Ltd cannot be held liable for international shipments which are held by customs for testing or quarantine purposes.

 

  1. Returns and refunds policy

4.1          Unavailable products

4.1.1          The provision of goods and services by Mischi(Pty)Ltd is subject to availability.

4.1.2          A product is deemed to be unavailable at the discretion of Mischi(Pty)Ltd directors.

4.1.3          Where a product is unavailable, Mischi(Pty)Ltd undertakes to refund the customer in full within 14 days of communicating to the customer by email that the product is unavailable.

 

4.2    Returns and refund policy

4.2.1          In cases of returns and refunds, Mischi will refund the customer the full purchase price of the product within 14 days provided that:

4.2.1.1          the product is returned in an undamaged condition in the opinion of Mischi(Pty)Ltd staff;

4.2.1.2          the product has not been used and is returned in its original packaging where applicable; and

4.2.1.3          the product is not a bespoke item as discussed in 2.3 above;

4.2.2            Products which are reasonably excluded from the returns and refunds policy are:

4.2.2.1          any item which has been made bespoke at the request of the customer.

 

4.3    Cancellation of orders

4.3.1          The customer may cancel an order within 7 days of receiving the products, provided that the customer will remain liable for any direct costs incurred in returning the product.

4.3.2          An order of a bespoke/customised item may not be cancelled pursuant to section 42(2) of the Electronic Communications and Transactions Act, 2002.

 

4.4    Indulgences and waivers

Mischi(Pty)Ltd directors may, at their sole discretion, grant an indulgence without such indulgence being construed as a waiver of Mischi’s(Pty)Ltd’s rights.

 

  1. Guarantees, warranties and indemnities.

5.1    Colours, textures and packaging:

5.1.1          Mischi has attempted to display, as accurately as possible, the colours and textures of the products. The actual colours and textures you see on your device, however, will depend on the display settings of the device used to access our website. We cannot warrant that your device’s display of any colour or texture will be accurate.

  • Packaging may vary from that shown on our Website.
  • Please note that genuine leather good may have natural flaws due to the animals having been injured or a mosquito bite.

 

5.2    Passing of Risk

5.2.1          Risk in the product(s) ordered shall pass to the customer on delivery.

5.2.            Mischi(Pty)Ltd will retain ownership of the product(s) ordered until payment is received in full, including courier charges.

 

5.3    Use of Website, Errors and omissions

The use of the Website is entirely at the customer’s own risk and the customer shall assume full responsibility for any risk or loss resulting from use of the Website or reliance on any information on the Website.

 

5.4    Liability for Loss or damages

5.4.1          Mischi(Pty)Ltd shall not be liable for loss or damages which might arise from the customer’s use of, or reliance upon, the Website or the content contained in the Website or the customer’s  inability to use the Website;

5.4.2          The customer hereby indemnifies Mischi(Pty)Ltd against any loss, claim or damage which may be suffered by the customer or any third party arising in any way from the customer’s use of this website and/or any linked third party website.

5.4.3          An order will not be deemed to be complete until payment is received in full, including courier charges.  As a result of this, Mischi(Pty)Ltd accepts no liability for any loss or damages incurred by the customer or a third party should products become unavailable while payment for an order is outstanding. Although we will make every effort to keep the system updated.

 

  1. Consumer privacy policy

Mischi(Pty)Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).

Payment options accepted

Payment may be made via Visa or MasterCard Credit Cards, or by bank transfer into the Mischi(Pty)Ltd bank account, the details for which will be provided on request.

 

  1. Credit card acquiring and security

Credit card transaction will be acquired for Mischi via Pay Fast(Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. Pay Fast uses the strictest form of encryption,  and no credit card details are stored on the Website. Users may go to www.payfast.co.za to view their security certificate and security policy.

 

  1. Customer details separate from card details

Customer details will be stored by Mischi(Pty)Ltd separately from card details which are entered by the customer on Pay Fast’s secure site. For more detail on Pay Fast, refer to www.payfast.co.za.

 

  1. Merchant outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa.  Transaction currency is South African Rand (ZAR).

 

  1. Country of domicile

This Website is governed by the laws of South Africa and Mischi(Pty)Ltd chooses its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process or notices as:

  1. Technochair building, 46 Julbert Road, Benrose, Johannesburg

 

  1. Variation of prices and terms

12.1 Prices and products displayed on this Website are subject to change without notice.

12.2 It is the customer’s responsibility to regularly check these Terms and Conditions.

12.3 Customers who are not satisfied with these Terms and Conditions, must not place any orders on, or in any other way use, this Website.

 

  1. Company information
    • This Website is run by : Mischi(Pty)Ltd based in Julbert Road, South Africa.

13.2 Mischi(Pty)Ltd is not registered for VAT yet.  The prices quoted on this Website therefore exclude Value-Added Tax