Refunds

Please note that you are responsible for the courier costs to us for returning any items. We will cover the delivery back. 

  1. Please email us at info@mischi.co.za as to why you wish to return or exchange your purchase.
  2. Print, fill out and include the exchange/returns form that we will email to you along with your parcel.
  3. Send your parcel to the following address:
    46 Julbert Road, Benrose, Jhb, 2001

Refunds will only be accepted if:
1. the items are in original condition & packaging
2. the items have not been used, damaged or washed
3. you notify us for a refund within 7 days of receipt of goods
4. the items are faulty
5. the items received are different to the goods you have ordered

 Once your return has been received we will refund you by your original payment method. Returned items will be refunded excluding the original cost of shipping.

Please note we do not refund sale goods unless deemed faulty.

Exchanges

Exchanges will only be accepted if:
1. the items are in original condition & packaging
2. the items have not been used, damaged or washed
3. you notify us within 7 days of receipt of goods
4. the items are faulty
5. the items received are different to the goods you have ordered

We will offer exchanges that meet the required criteria for another colour or item , subject to product availability.

If there is a difference in cost, the customer will be contacted directly via email.

 

    Repairs

    Mischi Baby Bags come with a 6 month warranty. We take great pride in designing and creating high quality products that are constructed with both style and function in mind.

    Having that said, hand crafted products can break.

    If this happens within 6 months of purchase due to a manufacturing fault, we’re happy to repair it for free.

    After 6 months, the cost for repair will depend on the nature of the repair needed.

    Our warranty covers hardware and/or defects on items purchased through Mischi online store or an authorized stockist.

    Unfortunately our warranty does not cover wear and tear due to normal, proper use of product, nor does it cover accidents,spills, scratching off of genuine leather or defects due to negligent use.

    The warranty will be forfeited once any repairs or alterations have been applied by any party other than Mischi.

       

      If you require any repairs, please fill in the form below and we will be in contact with you soonest.

      * All items must be sent in original packaging

      8 + 8 =