Mischi Baby Bags come with a 6-month warranty. We take great pride in designing and creating high-quality products that are constructed with both style and function in mind.

Having that said, handcrafted products can break.

If this happens within 6 months of purchase due to a manufacturing fault, we’re happy to repair it for free.

After 6 months, the cost of repair will depend on the nature of the repair needed.

Our warranty covers hardware and/or defects on items purchased through Mischi online store or an authorized stockist.

Unfortunately, our warranty does not cover wear and tear due to normal, proper use of the product, nor does it cover accidents, spills, scratching off of genuine leather or defects due to negligent use.

The warranty will be forfeited once any repairs or alterations have been applied by any party other than Mischi.

Please note that the client is responsible for courier costs to the factory & we will cover the costs back once repair work is completed.

  1. Print, fill out and include the repair form along with your parcel. Find the form here.
  2. Send your parcel to the following address:
    46 Julbert Road, Benrose, Jhb, 2001  
  3. Once our warehouse has received and inspected your return, your refund will be issued within 3-5 business days and you will receive an email confirmation that your return is completed. Please remember, the customer will be responsible for paying the return shipping charges. Return shipping charges will be deducted from your refund amount.

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