RETURN POLICY + PROCEDURES

RETURN POLICY

Here is what to expect if you change your mind about your Mischi bag. Merchandise may be returned as long as we receive it within 30 days of purchase and you have the following:

● Unused Merchandise: Nobody likes damaged goods.
● Original Email Confirmation: We just need proof that this isn’t a catfish situation.

If 30 days have passed since your purchase or your item has been used, unfortunately we cannot offer you a refund or exchange. We reserve the right to deny any items that do not meet our policy requirements. If the item is used we will reject the return/refund and will send the used item(s) back to you.

RETURN PROCEDURES

In the event that your purchase does not exceed your expectations, please email us within 30 days of purchase at info@mischi.co.za for a return authorisation.

Once authorised, we will email you a exchange/returns form to complete. Items must be unused, not damaged or washed and in the original condition & packaging. The customer will be responsible for paying the return shipping charges. Return shipping charges will be deducted from your refund amount.

PROCESSING YOUR RETURN
  1. Print, fill out and include the exchange/returns form along with your parcel.
  2. Send your parcel to the following address:
    46 Julbert Road, Benrose, Jhb, 2001
  3. Once our warehouse has received and inspected your return, your refund will be issued within 3-5 business days and you will receive an email confirmation that your return is completed. Please remember, the customer will be responsible for paying the return shipping charges. Return shipping charges will be deducted from your refund amount.

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