Shipping + Delivery
WHERE IS MY TRACKING NUMBER?
Once your bag is ready to ship and be picked up by our courier, you will get a tracking number sent to your email you used at checkout. Please allow 24 hours or so for your tracking number to update in their system. If you did not receive a tracking number, make sure to check your spam or junk folder in your email.
Also, make sure to check the correct email you account you used at checkout. Many people have two or three accounts and can sometimes forget which account they used. If you still did not get a tracking number, chances are your email address was entered incorrectly at checkout. Please email customer service to have your email updated and your shipping confirmation email resent to you! For any other inquiries, please email us at email@example.com
CAN I TRACK MY PARCEL?
Yes, once you have your tracking number. Click here to track your parcel
HOW LONG DOES IT TAKE TO GET MY ORDER?
If your order is fully processed, you will receive an email from Mischi confirming your purchase along with order details. Please make sure to double check your info when checking out so the order confirmation email and product go to the right places. Please allow 2-4 days for fulfillment to be completed.
If you do need to make changes to an order, please email customer service as quickly as possible. Please be aware that any order changes may not be fully completed if your order has already been fulfilled. For customer protection, Mischi will not be able to add or remove any items from an order that has already been processed. If you are wanting to add an item you missed, you will need to place a separate order for that item. Any item not wanted can be returned through our standard return process.
WHAT ARE YOUR SHIPPING POLICIES?
Please allow 1-2 business days for your item(s) to ship. This means after your order is placed & manufactured (manufacturing can take 5-10 working days) it will be sent out, then location will determine the amount of shipping days. Typically local orders take an estimated 2-4 business days to deliver.
Business days are Monday-Friday. Once your purchase ships you will receive tracking information by email to the email used to place order. Local orders ship The Courier Guy.
HOW LONG DOES IT TAKE?
HOW MUCH & WHERE TO?
Our courier (The Courier Guy) delivers throughout South Africa. Enjoy free standard delivery for all online purchases over R1000.00 & for the rest standard delivery charges will apply.
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shipping + delivery