terms and conditions

1. Introduction

• MISCHI (Pty) Ltd is a registered private company in the retail industry that produces locally manufactured baby bags & accessories.

2. Shipping and delivery policy

• Subject to availability and receipt of payment in full, orders will be processed within 3 – 4 working days (Mondays to Fridays). Manufacturing can take 5-10 working days. Notice of dispatch by courier will be confirmed by way of an email sent to the customer enclosing a copy of the waybill.
• Contracted courier: “The Courier Guy” is Mischi’s chosen courier service and will be responsible for collections and deliveries countrywide.
• For verification purposes, the person accepting delivery at the delivery address may be required to produce a form of identification

3. Export restriction

• The offering on this website is available to customers residing in South Africa & worldwide. Certain MISCHI (Pty) Ltd products contain genuine leather; as such MISCHI (Pty) Ltd cannot be held liable for international shipments which are held by customs for testing or quarantine purposes.

4. Exchange and refund policy

4.1. Unavailable products

• The provision of goods and services by MISCHI (Pty) Ltd is subject to availability.
• A product is deemed to be unavailable at the discretion of Mischi(Pty)Ltd.

4.2. Return and refund policy

You are welcome to return any unwanted products free of charge, provided that:

• We offer 14-day returns + exchanges, and refunds for any product purchased online.
• No returns can be processed during large sale events and will be processed once the sale event ends.
• This return specifically excludes personalized products.
• Where applicable, the product must be in its original packaging with all seals intact as at the point of sale.
• The goods are unused and undamaged.
• All returned goods are inspected to ensure that they are undamaged, unused and in the original packaging.
• MISCHI (Pty) Ltd reserves the right to refuse a return if the product shows signs of use, has been damaged or is not in the original packaging.
• Gift cards cannot be exchanged for cash.

4.3. Refunds

• We’ll refund via your original payment method within 5-7 business days of the item being received.

4.4. Returns and exchanges

• It’s no stress to exchange something! Just send the item you want to swap back to us (you would just need to cover the cost of shipping) and we’ll arrange the new item out to you (we’ll cover the cost of shipping for that).
• If there’s a price difference between the item purchased and the one you wish to exchange it for, we can refund the difference via online store credit.

4.5. Shipping fees

• We’ll provide a full refund on all ‘change of mind’ returns however please note that any shipping fees you’ve paid aren’t refundable i.e shipping costs incurred on the original order (if it wasn’t free shipping), as well as the shipping cost to return it for a refund.
• We want to make it as easy as possible so please don’t hesitate to contact us should you have any questions!

4.3. Cancellation of orders

• Customer can cancel an order if they request to do so before their order is fulfilled online. Once the order is fulfilled online we cannot cancel the order and a regular return process will be required.
• An order of a bespoke/customised item may not be cancelled pursuant to section 42(2) of the Electronic Communications and Transactions Act, 2002.

4.4. Indulgences and waivers

• MISCHI (Pty) Ltd may, at their sole discretion, grant an indulgence without such indulgence being construed as a waiver of Mischi’s(Pty)Ltd’s rights.

5. Coupons

• Coupons are issued electronically at MISCHI (Pty) Ltd sole discretion. Users do not have a right to Coupons, and Coupons cannot be earned.
• Coupons are issued under specific terms and conditions regulating when and how they may be used:
  • Coupons can only be used once, with promotional offers on the website.
  • Only one coupon can be used per person unless MISCHI (Pty) Ltd specifies otherwise.
  • Coupons cannot be used to buy Vouchers or other Coupons, cannot be exchanged for cash, and are not transferable to any other person.
  • Sign-up coupons may not be used in conjunction with other discounts or coupons unless otherwise stated. Sign-up coupons are only valid for new database subscribers and may only be used online.

6. Gift cards

• Gift cards ordered through our website will be delivered automatically by electronic means to the email address you specify at the time of order. Our gift cards include unique numbers which have a one-time use only.
• Our Gift Cards must be redeemed on our Website, as full or part payment of products from our Website.
• We are unable to refund any amount as a credit not spent on your gift voucher, therefore we suggest spending up to or over the amount on your gift card.
• When ordering a Gift Card, you should ensure to enter the recipient’s email address correctly. We cannot be held responsible if the address is entered incorrectly and someone other than the intended recipient uses the Gift Card.
• All Gift Cards are dated and expire 12 months from the date of issue.
• Gift Cards cannot be exchanged for cash.
• Where products purchased online with a Gift Card are returned, monies owing will be refunded by a Gift Card.
• We are not responsible if a Gift Card is lost, stolen, destroyed or used without permission and no replacement will be provided in these circumstances.